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VOL. 6, ISSUE 2 (2024)
Legal protection for consumers in electronic transactions in Indonesia
Authors
Aria Dimas Harapan, Hasan Alzagladi, Abdul Azis
Abstract
This study examines legal protection for consumers in electronic
transactions in Indonesia, focusing on the effectiveness of existing laws and
the challenges faced by consumers in an ever-evolving digital environment.
Using a literature review method, the research collects and analyzes data from
various sources, including government reports, academic studies, and industry
surveys. The findings reveal that although there is a legal framework designed
to protect consumers, there are still deficiencies in complaint handling, high
levels of fraud, privacy violations, and low consumer awareness of their
rights. The study recommends regulatory reforms, enhanced consumer education,
and strengthened law enforcement to create a safer and fairer e-commerce
environment. The conclusions of this research are expected to provide insights
to the government and other stakeholders in improving consumer protection in
Indonesia.
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Pages:133-136
How to cite this article:
Aria Dimas Harapan, Hasan Alzagladi, Abdul Azis "Legal protection for consumers in electronic transactions in Indonesia". International Journal of Law, Policy and Social Review, Vol 6, Issue 2, 2024, Pages 133-136
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